How to Dilute a Brand in One Tag Line

I'm sometimes amazed at the number of times I've encountered a brand that seems to want to work against itself. It often goes back to the element of any brand that is most fundamental to its audience, yet most ignored by its owners: the name.

As a hypothetical example, imagine a company called All Things Gardening. You're called in because the company feels like it needs an image facelift, and one of the first things uttered by the sales director is, "We need people to know that we're about more than gardening."

"But you're called 'All Things Gardening,'" you reply.

"Yeah, but nobody thinks about our name anyway, and we don't want to change it."

If you think this sounds extreme, you're right. But you'd be surprised how close to reality it comes. In fact, every morning when I listen to the radio, I hear the most current version of it ... and not from some regional or Mom and Pop company, but from one of the best-known brands in the world: General Motors.

You know the burgeoning world of hybrid and electric cars? Well, you may be aware that GM is in the process of launching its long-awaited, much-vaunted Chevy Volt. The advantage of the Volt is that it's a plug-in electric hybrid vehicle that delivers the petroleum-based equivalency of 93 miles per gallon. Yet every morning on the radio, I hear the words, "sponsored by the new Chevy Volt: it's more car than electric."

Um, what?

It's pretty easy to connect the dots on this. Some market research group or department presented Chevrolet with focus group data showing that people are skeptical about electric cars, because they assume they can't go as fast, don't offer the same amenities and raise more risk of breaking down on the highway than their catalytic cousins. Therefore, the logic goes, we need to "downplay" the electric aspects of the car. Sure, it's called the Volt, but we need to reassure fearful consumers that this car is okay for them to drive.

Wrong, wrong, wrong. If you're presented with credible data that says exactly that, you don't take a "but" approach, you take an "and" approach. The Volt isn't "an electric car, but seriously, it still performs well"; it's "the most powerful electric car on the planet," "the electric car that packs a punch," "the electric car that gives all the power to you."

People know when you're hiding something; don't make it easier for them. I will soon be in the market for a new car, and you can bet that I'm going to give a lot more attention to the Nissan Leaf (because Nissan is embracing its leadership in electric cars) than to the tentative and under-confident Volt.

A Creative Way to Communicate Brand Position

Proudly releasing the newest Conk Creative production for Anytime Fitness. This one may appear to be about the coolness of the illustration and editing technique. It's actually a deeper effort that starts with serious thought about brand positioning and goes from there.

See what you think and let me know.

Distracting or Enhancing?

I recently came across this very interesting technique for literally animating somewhat dry (though to my mind, very interesting) material.

What do you think ... does the drawing enhance your understanding of the information, or detract from it?

The Customization Catch-22

Once in a while, I encounter one of those "feedback loops" in the marketing/advertising process. These are the little memes of thought that sound good and rational in a meeting, yet in actual execution lead to small inefficiencies at best and huge problems at worst.

The latest is something I call the Customization Catch-22.

The scenario is this: Your company needs to produce some piece of marketing. It could be a trade show booth. It could be a good old-fashioned "sell sheet." It could be a brand-spanking-new website. In the pre-development process, the subject of "customization" comes up. This is usually, but not exclusively, centered on attracting vertical markets. "Let's do something for the financial services types." "Let's show health care companies that we have experience in their space."

That's almost always a good idea. But here's the rub: Often, once you start going down this road, you fall into one of those "focus vs. inclusion" traps that I so love to write about. If you're going to call out technology companies, then why not your higher education experience? Your public sector experience? Retail? Agribusiness?

So you have to call out everything lest you alienate one industry or lose one opportunity. The result: You risk creating the impression that you specialize in everything, which is a logical impossibility. Or you have to create so many separate Powerpoint slides, brochures, etc., that it becomes impossible (and expensive) to manage them all.

I wish I had an easy solution to the Customization Catch-22, but I don't. I think it's more useful to look at it as a symptom rather than a problem. Is it a red flag that your company (and your brand) isn't focused enough? Is it a sign that focusing on vertical markets isn't your best sales strategy in the first place? Is it a wake-up call that you really do need to pick just 3-4 verticals that present the greatest opportunity and not worry about the rest?

Chances are, it's at least one of these. And addressing the bigger picture is the only way to pull yourself out of the Catch-22.

SOUVENIRS Behind the Scenes

Just for fun ... this is a recently produced video showing some making-of footage of my script, Souvenirs (hopefully coming to a theater near you next year).

Focus vs. Inclusion in One Photo

Actually, if you call your business "Pizza and Pasta," you don't deliver variety. You named your business "Pizza and Pasta." By its very nature, your name precludes variety. That's the point. Can I get a pint of Egg Foo Young? No. Can I get three soft-shell tacos? No. Can I get a pizza or some pasta? Yes. Because that's what you sell. It's right in your name.

Introducing the Coalition of Angry Kids

Here's an idea: Find out that September is Childhood Obesity Awareness Month, have a client that's willing to go a little bit against the grain, and produce some TV and radio spots (supported by print ads in People magazine, USA Today and Delta's SkyMiles inflight magazine) all in an effort to attract earned media stories by saying something unexpected and controversial.

It worked. On the national level, Conk Creative's COAK campaign was covered by papers like The San Francisco Examiner. More important, on the local level it led to dozens of local TV stations interviewing Anytime Fitness franchise owners. Still more important, the offer attached to the campaign has so far drawn more than 26,000 takers. That's nearly 30,000 qualified leads with a high potential of becoming members.

Sure, a handful of people were a little miffed by the message. But if you're not offending someone, you're simply not saying anything interesting.