The Competitive Catch-22

Rather than write a traditional post on this topic, I thought I'd represent the point a bit more dramatically.

[A cold corner office. A CEO turns his computer monitor to face a marketing director, taps the screen.]

CEO: Why aren't we doing this?

Marketing Director: Doing what, exactly?

[The CEO frowns, folds his arms.]

CEO: I explained this when you were hired. When it comes to marketing, I want us to be different, to do things no one else is doing. We need to be pioneers, outside-the-box thinkers. First adopters, not copy cats. Creative. That kind of thing.

Marketing Director: And you think what this competitor is doing is ground-breaking and creative?

CEO: Take a look for yourself.

[The marketing director leans in, examines the work.]

CEO: Well?

Marketing Director: You're right. It's very good.

CEO: Then why aren't we doing it?

Marketing Director: Actually, we talked about it.

CEO: When?

Marketing Director: Ten months ago.

CEO: We did not.

Marketing Director: I brought it to you personally, almost this exact idea. And it had a lot of support. Sales loved it. But then one person derailed it.

CEO: Who?

Marketing Director: You.

CEO: Me? That's impossible. Why would I shoot down an idea that everybody's talking about?

Marketing Director: No one was talking about it back then. You said it was too risky. I think you also said it was, quote, weird.

CEO: Business is founded on risk!

Marketing Director: You said it was unproven. Our policy was "Appropriate Risk," which meant waiting for tangible "proof of concept" in the marketplace before engaging resources.

CEO: Exactly. That's smart policy.

[The marketing director turns the computer screen back toward the CEO.]

Marketing Director: Well, I guess we have our "proof of concept."

[The CEO stammers.]

CEO: You've made your point. Now go and do something just like this.

Marketing: Only different, right?

CEO: Exactly. And then think of the next idea before somebody else does.